Welcome to The Bead Shop (“we,” “our,” “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our website, https://www.the-beadshop.co.uk.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

The Bead Shop is a specialist supplier of high-quality craft wire and jewellery-making materials. From fine 0.2mm wire for crochet and knitting to 0.8mm wire ideal for stone wrapping and bespoke handmade findings, we provide a wide range of wire products for hobbyists and professional makers alike.

If you have any questions regarding this Privacy Policy, please contact us through our website.

2. Information We Collect

We may collect and process the following types of personal information:

Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely through third-party payment providers)

• Account login details

• Communication preferences

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time and date of visits

• Referral source

• Cookies and tracking data

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Manage your customer account

• Deliver purchased products

• Communicate order updates

• Respond to customer service inquiries

• Improve website performance and user experience

• Send promotional emails (only if you opt in)

• Detect fraud and maintain website security

• Comply with legal obligations

4. Payment Security

We do not store or directly process sensitive payment card information. Payments are handled securely by trusted third-party payment providers using encrypted and industry-standard security measures.

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and enhance your browsing experience.

Cookies help us:

• Remember your preferences

• Keep items in your shopping basket

• Analyze website traffic

• Improve site performance

• Personalize content and offers

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Marketing service providers

• Legal or regulatory authorities when required by law

All third parties are required to protect your information and use it only for the services they provide.

7. Data Retention

We retain personal data only as long as necessary to:

• Complete transactions

• Provide customer support

• Meet legal and accounting requirements

• Resolve disputes

• Enforce our agreements

When no longer needed, your data is securely deleted or anonymized.

8. Your Rights

Under applicable data protection laws, including the UK GDPR, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to marketing communications

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, please contact us via our website.

9. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send updates about:

• New craft wire collections

• Jewellery-making supplies

• Promotions and discounts

• Creative inspiration and tutorials

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access

• Data loss

• Misuse

• Alteration

• Disclosure

While we strive to protect your information, no internet transmission is completely secure.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies separately.

12. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through:

Website: https://www.the-beadshop.co.uk